Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction with every bite. If your order arrived damaged or did not meet our quality standards, please contact our team within 24 hours of receipt.
Document the Issue
Take clear photos of the product and packaging, especially if there is visible damage or a quality concern that occurred during transit.
Contact Customer Support
Email our team at [email protected] with your order number, the photos of your items, and a brief description of the problem.
Review Process
Our bakery specialists will review your claim within 1-2 business days to determine the eligibility for a replacement or a store credit.
Resolution
Once approved, we will immediately initiate a refund to your original payment method or schedule a fresh delivery of your handcrafted treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing