Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How should I store my Sweet Lady Jane cakes?
To maintain freshness, we recommend keeping our cakes refrigerated until about one hour before serving. This allows the buttercream and sponge to reach the perfect consistency for the best tasting experience.
Do you offer nationwide shipping?
Yes, we ship select cakes and treats across the country. We use specialized cold-chain packaging and overnight shipping to ensure your order arrives fresh and beautiful at your doorstep.
Can I place a custom order for a special event?
Absolutely! We specialize in custom designs for weddings, birthdays, and corporate events. Please contact our concierge team at least 72 hours in advance to discuss your vision and flavor preferences.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order or damage during transit, please contact us within 24 hours of delivery for a replacement or store credit.
Do you offer gluten-free or vegan options?
We do offer a selection of gluten-free and vegan cakes. While we take every precaution to avoid cross-contamination, please note that our bakery handles flour, dairy, and nuts on-site.
How far in advance should I place my local pickup order?
For standard signature cakes, we recommend placing your order at least 48 hours in advance. During peak holiday seasons, we suggest ordering 1-2 weeks early as our production schedule fills up quickly.